Traditionally, banks have been in control of what they offer to customers. Now, customers are redefining the relationship as they are able to design their own banking relationships.
Never before have banks had to know more about their customers to deliver value-added services and facilitate their lifestyles.
With this challenge, however, new opportunities emerged for fee income, cross-selling, cost savings and revenue enhancement.
Joe’s banking seminars focus on identifying and acting upon on these opportunities and reinforce why banks must understand the fundamentals of customer expectation management, transaction trend analysis, segmentation, relationship building and globalisation.
Joe looks at the global trends that are reshaping the banking industry. His horizon scan spans 12 countries and 3 decades to give us a glimpse of what is to come during the next 5 years as banking reinvents its relationship with customers.
"Joe made a perfect chairman for the conference, managing timing without it showing – linking our speakers and providing professional advice and guidance. Could not be faulted."